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UsaTankless offers a 30 day return policy if for any reason you are not happy with your product. If your product is new and still in its box with all documents and hardware a deduction of our original shipping costs will be subtracted from the total amount you paid.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting our Customer Service through any of the methods provided on our Contact Us page. Please, note that UsaTankless will impose a 25% restocking fee on any product that has been installed plus a deduction of our original shipping costs.
Defective returns will be accepted for exchange or repair, at our discretion, within 30 days from the shipment date. No refunds or credit will be granted after 30 days, the terms of the manufacturer’s warranty apply. Please contact the manufacturer directly. (Please see important exceptions listed below). A product must be diagnosed "defective" by a member of the Technical Support Staff. Once it has been diagnosed, please ask for a case number and contact our customer service department for a return authorization number (RMA). Any return found to be non-defective, once our tech. department has inspected it, is subject to a restocking fee of 25% and all non-product-related fees (shipping) are not refundable.
UsaTankless does not offer a money-back guarantee on any product.
UsaTankless RMA Department
ATTN: [Your RMA Number]
7142 W 29th Way
HIALEAH, FL 33018